Return & Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return the item under the conditions outlined below.

Return Eligibility

Return requests must be submitted within 30 calendar days from the date your order is delivered.

To qualify for a return, items must:

Be unused and undamaged
Remain in their original condition
Include all original packaging, labels, and accessories
Be suitable for inspection and resale

Items returned without original components or showing signs of misuse may not be eligible for a refund.

Non-Eligible Returns

The following products are typically not eligible for returns:

Customized or personalized merchandise
Downloadable or digital products
Gift cards or promotional certificates
Clearance or final sale items
Items damaged after delivery

Refund Review and Processing

Once we receive the returned item, it will be inspected to confirm eligibility. Approved refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your financial institution.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Shipping fees for returns are not refundable unless otherwise required by law.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us immediately at 【请替换：客服邮箱】 so we can review your request promptly.

Order Cancellations

Order cancellations are accepted within 24 hours of purchase. To request a cancellation, please contact us as soon as possible at 【请替换：客服邮箱】. After this period, we cannot guarantee cancellation as the order may have already been processed or shipped.